fbpx

KambioNature

LogoKambio-Header

Returns & Exchanges

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Kambio Nature purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

  • Returns must be made within 5 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please mail your kambionature.com return to:

Tel: 089 845 770 – Kambio Nature 93 street 167-454, Phnom Penh, Cambodia

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

PLEASE NOTE: Only items purchased on www.kambionature.com may be accepted for a return.  Items purchased from kambionature.com cannot be returned or exchanged at retailers that sell kambio Nature products. Empty containers cannot be accepted for refund.

Please contact our customer service with any questions by email at kambionaturekh@gmail.com or by phone at (+885) (0)89 845 770.

 

Exchange policy

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased on kambionature.com only up to 7days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Ship your exchange to us via a pre-paid package

Tel: 089 845 77 –  Kambio Nature | 93 street 167-454, Phnom Penh, Cambodia

Please contact our customer service with any questions by email at kambionaturekh@gmail.com or by phone at (+885) (0)89 845 770.

 

Damaged products policy

If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement.  Items will not be replaced after 7 days.  Please contact customer service for any questions by email at kambionaturekh@gmail.com or by phone at (+885) (0)89 845 770 and we will respond with the appropriate return and/or exchange instructions.

 

Privacy Policy

Your privacy and security is important to us. This is why all the information you provide us is kept safe and secure on our web servers.

We never pass on details about our customers to third parties except when necessary as part of our providing services (for example, deliveries of orders) to you or to meet legal or regulatory requirements. You may read our full Privacy Policy

Online Ordering | Shipping

Delivery takes just 1-2 business days for Phnom Penh and 2-3 business days for Provincial deliveries and costs just:

  • Pick up at Phnom Penh Workshop is FREE (Check on google map our location)

  • Phnom Penh center : Delivered by GRAB EXPRESS within 1-2 business days. Fee :$1.50

  • Phnom Penh : Delivered by GRAB EXPRESS within 1-2 business days. Fee :$2.00

  • Siem Reap : Delivered by J&T express  within 2-3 business days. Fee :$2.00 / $2.50

  • Other Provinces: Delivered by J&T Express within 2-3 business days. Fee starts from $2.00

FREE DELIVERY OVER $30 

You can order online and pay by ABA, Wing (Wing costs remain at the buyer’s expense ), BRED TRANSFER.

 

Information & Feedback

We love hearing from you!

We want to serve you the best way we can, so your feedback is very, very important to us. You may reach us via phone: (885) 089-845-770 or email: kambionaturekh@gmail.com

 

0
    0
    Your Cart
    Your cart is empty

    Join the Kambio community

    Get 10% off your first order, special offers and more!